Smarter Laundromat
Management System

Laundry Boss is a cloud-based software and hardware company that enables laundromat owners to receive real-time customer payment tracking.

Through a suite of systems, laundromat owners can provide customers with every possible payment option

1. P.O.S. system for walk-up wash and fold delivery customers
2. Self-service kiosks enable customers to decide if they want to pay with a card, coin, or bill. 
3. The Laundry Boss payment app is the most popular option for self-service customers who are washing their laundry. There are no money or coin transactions, making it safer and faster for the customer and business owner.

All Laundry Boss systems fully integrate through our Machine Interface Boards (MIBs) which capture load-specific data for each machine. Using a dedicated wireless cloud-based system, data is communicated in real-time to customers to track their laundry progress and to the business owner to track machine performance.

Our MIB system tracks your machine’s coin transactions and cashless transactions, so if you want to start migrating to a “coinless” business, the transition for your customers can be gradual.

The Laundry Boss system is built to function in English and Spanish languages and works in facilities that are staffed with employees or unattended. An unattended location can include a hotel, college dorm, or apartment complex.
Every business owner can start a machine remotely, should a customer need your assistance.
Schedule a demonstration today to see how Laundry Boss can be customized for your business.

Laundry Boss has four different tiers of licensing that enables a business owner to start at the lowest tier of functionality and grow into the higher tiers when the business dictates. Our lowest tier level starts at $4 per month per machine. Upgrades are not disruptive and can be discussed with our sales team at any time.

With your monthly service fee, you have remote access to a support team who are available on weekdays to answer any questions, help troubleshoot problems, and assist with your Laundry Boss system. Our US-based team can support you seven days a week. 

The Laundry Boss system is cloud-based and requires internet access. We would work you to set up a backup connection to ensure business continuity during outages in your area. 

 Each washer and dryer gets its own MIB, which comes with a with a four (4) year warranty.  All other Laundry Boss hardware comes with a one (1) year warranty. And, our technical support team is available 7 days a week.

There are two aspects of transactions. When a customer starts a machine with a coin, credit card, digital wallet, or bill, the transaction is completed instantaneously. For those customers using the Laundry Boss app, they will see the purchase in their account.

Deposits from Laundry Boss to the laundromat owner occur the next business day via ACH. The one-day delay ensures you that we have done our due diligence to see that all the customer purchases have been cleared. We don’t benefit from holding payment for one day.
If a customer needs assistance with a refund, we refer them to the laundromat owner so the matter can be resolved personally. If a customer has unused funds, the laundromat owner keeps the float.

The Laundry Boss system accepts all types of payments: coin, bill, credit card (MC, Visa, Discover, AmEx), mobile app, digital wallet.

Privacy is very important to Laundry Boss as it pertains to the relationship between laundromat owner and customer. We do not sell any customer data or make any profit on laundromat-specific data. Data is only used in support efforts to assist laundromat owners in running a better business. The laundromat owner owns the customer list.

Our team of technicians, installers, and business operations are ready at a moment’s notice. Once you sign up, the team gets to work assessing your equipment, determining how to remove old systems, evaluating the laundromat’s hardwire needs and ultimately getting your equipment scheduled for shipment.

There are two store appointments. Pre-installation day walk-through helps us go over any last-minute needs that are specific to your location. On installation day, we request a representative to be present, to answer any questions, and go over the basics of how to use the kiosks, the Laundry Boss attendant app, and the Laundry Boss customer app.

We recommend using our installers; however, you can do it yourself if you desire. Our team will be in your laundromat for approximately 1-2 days and you do not need to close your business. The whole process, from the day you sign up to installation completion, is approximately 60 days.

Laundry Boss is a completely agnostic system, and works seamlessly with all major commercial washer and dryer brands on the market today. These include Continental, Fagor, Dexter, Electrolux, Wascomat, Alliance, Maytag, and ADC. If you have a mixed-brand store, we are a great payment system solution.

The age of the machines is only a limiting factor. As long as the machines allow for pulse and are not mechanical coin mechanisms then our system should work. Give us a call or send an email today for a quick confirmation.